Intake Center Leader
Naperville, IL
Full Time
Experienced
Intake Center Leader
Job Summary:
The Intake Center Leader is responsible for overseeing the operations of the Intake Center, ensuring that patient encounters—both in-person and by phone—are managed effectively, documented accurately, and aligned with regulatory and organizational requirements. This role supervises intake staff who conduct and record “qualified encounters” with patients, capturing essential details about their experiences and circumstances to support eligibility for Section 330 funding and 340B program participation. The Intake Center Leader ensures smooth workflows, compliance with documentation standards, and integration with the organization’s EMR system, while fostering a patient-centered, professional environment.
Key Responsibilities:
Why Work at One Health:
At One Health, we believe healthcare is more than a profession — it’s a promise.
A promise to treat every person with dignity, compassion, and exceptional care. A promise to work together across specialties and settings so patients get the right care at the right time. A promise to strengthen the communities we serve, because healthier people mean stronger families, stronger neighborhoods, and stronger futures.
We’re a growing alliance of specialty care organizations working as one — including One Health Partners, One Health Alliance, and United Woundcare Institute. Together, we support independent clinics, deliver high-quality care, and build the systems that make healthcare work better for everyone.
We don’t measure success in profits. We measure it in lives improved, trust earned, and futures made brighter.
When we work as one, patients thrive — and communities grow stronger.
Job Summary:
The Intake Center Leader is responsible for overseeing the operations of the Intake Center, ensuring that patient encounters—both in-person and by phone—are managed effectively, documented accurately, and aligned with regulatory and organizational requirements. This role supervises intake staff who conduct and record “qualified encounters” with patients, capturing essential details about their experiences and circumstances to support eligibility for Section 330 funding and 340B program participation. The Intake Center Leader ensures smooth workflows, compliance with documentation standards, and integration with the organization’s EMR system, while fostering a patient-centered, professional environment.
Key Responsibilities:
- Oversee daily operations of the Intake Center, including staff management, scheduling, and workflow efficiency.
- Supervise intake specialists in conducting patient calls, in-person visits, and qualified encounters.
- Ensure accurate and timely documentation of patient encounters, demographics, and circumstances in the EMR system.
- Monitor and enforce compliance with HRSA and Section 330 requirements related to encounter data and reporting.
- Develop and implement training programs to maintain quality, consistency, and professionalism in patient interactions.
- Track and report key performance indicators (KPIs) related to intake volume, encounter documentation, and patient satisfaction.
- Collaborate with clinical, compliance, and finance teams to ensure intake data supports funding, 340B participation, and reporting needs.
- Identify and implement process improvements to enhance patient experience and staff productivity.
- Serve as the primary point of contact for escalated intake issues and resolve patient or staff concerns.
- 5+ years of experience in healthcare operations, patient access, intake, or call center management.
- Strong understanding of FQHC requirements, Section 330 funding, and 340B program basics (preferred but trainable).
- Proven leadership skills with experience supervising and developing teams.
- Excellent communication and interpersonal skills, with ability to engage staff and patients effectively.
- Proficiency with EMR systems, patient management software, and Microsoft Office Suite.
- Strong organizational and analytical skills, with ability to track KPIs and use data for decision-making.
- High integrity, accountability, and commitment to serving diverse and underserved populations.
Why Work at One Health:
At One Health, we believe healthcare is more than a profession — it’s a promise.
A promise to treat every person with dignity, compassion, and exceptional care. A promise to work together across specialties and settings so patients get the right care at the right time. A promise to strengthen the communities we serve, because healthier people mean stronger families, stronger neighborhoods, and stronger futures.
We’re a growing alliance of specialty care organizations working as one — including One Health Partners, One Health Alliance, and United Woundcare Institute. Together, we support independent clinics, deliver high-quality care, and build the systems that make healthcare work better for everyone.
We don’t measure success in profits. We measure it in lives improved, trust earned, and futures made brighter.
When we work as one, patients thrive — and communities grow stronger.
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