MSO Operations Leader
Chicago, IL
Full Time
Manager/Supervisor
MSO Operations Leader
Job Summary:
The MSO Operations Leader is responsible for overseeing the finer operational functions and details of the Management Services Organization, ensuring that operations run smoothly, and healthcare providers are supported with the infrastructure, systems, and services required to deliver high-quality patient care. The role serves as a major support for the MSO Leader to facilitate administration, align business practices with the organization’s mission, adhere to compliance standards, and performance objectives.
Key Responsibilities:
Qualification & Requirements:
Why Work at One Health:
At One Health, we believe healthcare is more than a profession — it’s a promise.
A promise to treat every person with dignity, compassion, and exceptional care. A promise to work together across specialties and settings so patients get the right care at the right time. A promise to strengthen the communities we serve, because healthier people mean stronger families, stronger neighborhoods, and stronger futures.
We’re a growing alliance of specialty care organizations working as one — including One Health Partners, One Health Alliance, and United Woundcare Institute. Together, we support independent clinics, deliver high-quality care, and build the systems that make healthcare work better for everyone.
We don’t measure success in profits. We measure it in lives improved, trust earned, and futures made brighter.
When we work as one, patients thrive — and communities grow stronger.
Job Summary:
The MSO Operations Leader is responsible for overseeing the finer operational functions and details of the Management Services Organization, ensuring that operations run smoothly, and healthcare providers are supported with the infrastructure, systems, and services required to deliver high-quality patient care. The role serves as a major support for the MSO Leader to facilitate administration, align business practices with the organization’s mission, adhere to compliance standards, and performance objectives.
Key Responsibilities:
- Support the MSO Leader in overseeing daily operations across finance, HR, IT, compliance, facilities, and revenue cycle functions.
- Manage projects and initiatives on behalf of the MSO Leader, ensuring timely execution and alignment with strategic goals.
- Develop KPIs and ensure metrics are in place along with monitoring systems to evaluate success measures.
- Prepare reports, presentations, and dashboards on KPIs, financial performance, and operational trends for executive and board review.
- Serve as a liaison between the MSO Leader and internal teams, physicians, executives, and external partners.
- Coordinate strategic planning sessions, track progress against organizational priorities, and escalate issues requiring leadership attention
- Conduct research, analyze data, and develop recommendations to support decision-making on operational improvements.
- Oversee meeting agendas, follow-up actions, and cross-departmental communication to ensure accountability.
- Mentor and provide support to administrative staff within the MSO to maintain consistency and efficiency.
Qualification & Requirements:
- 10+ years of experience in healthcare operations, project management, or administrative leadership (experience in an MSO, health system, or physician group strongly preferred)
- MBA/MPH or similar advanced degree preferred
- Strong understanding of healthcare compliance, revenue cycle processes, and administrative infrastructure
- Excellent organizational skills with the ability to manage multiple priorities and deadlines
- Exceptional written and verbal communication skills; comfortable interfacing with executives, clinicians, and staff at all levels
- Proficiency with Microsoft Office Suite, project management tools, and familiarity with healthcare IT systems (EHR/EMR)
- Analytical mindset with ability to interpret data, track KPIs, and support evidence-based decisions
- High emotional intelligence, discretion, and ability to build trust in sensitive situations
- Results-driven, adaptable, and able to thrive in a fast-paced, evolving healthcare environment
Why Work at One Health:
At One Health, we believe healthcare is more than a profession — it’s a promise.
A promise to treat every person with dignity, compassion, and exceptional care. A promise to work together across specialties and settings so patients get the right care at the right time. A promise to strengthen the communities we serve, because healthier people mean stronger families, stronger neighborhoods, and stronger futures.
We’re a growing alliance of specialty care organizations working as one — including One Health Partners, One Health Alliance, and United Woundcare Institute. Together, we support independent clinics, deliver high-quality care, and build the systems that make healthcare work better for everyone.
We don’t measure success in profits. We measure it in lives improved, trust earned, and futures made brighter.
When we work as one, patients thrive — and communities grow stronger.
Apply for this position
Required*